- Crushed wiring within body - Upon initial inspection they had crushed some wiring during the first "check", creating a somewhat of a phantom problem - which instead of apologizing and rectifying, I was charged for their mistake.
Only at this point did they perform the correct wiring diagnosis to find the electronic control unit was not the original issue.
- Mark up cost of materials was disgusting - average of 40%
Once again, although all evidence points to these guys being good, my experience proves otherwise and the advice is to stay clear.
Everything about cars stresses me out, but Superior Care Auto Center alleviated all that stress. They are thorough, efficient, and do excellent work. I particularly appreciate their customer service; the staff are patient and polite, and are happy to explain things in detail without being condescending. I wish my primary care physician took as good care of me as these folks take care of my car!!!
- 30 (!) additional miles on the clock, 1 or 2 miles sure, but 30? What the hell. Clearly using my vehicle for their errands.
My car runs better at fourteen years old than it did at four thanks to their work. By far my best experiences with mechanics in my life.
I wanted these guys to be good. The reviews advise this was so – unfortunately not. I have experience with vehicle repair but am no longer in the industry. I didn’t disclose that information to them and this is what I experienced:
After giving these guys a decent chance and being jerked around so much I was forced to go elsewhere. Investigations after the “service” revealed the following:
EDITED FOR RESPONSE ---------------------------------------------->
I was informed all possible testing had been performed to the wiring and they needed to replace an electronic control unit. As it turns out they had shorted (read: blew up) the first control unit, took a week to order the second unit, blew that one up also, then took another week to get a third unit. I was informed this was taking so long as “their guy” didn’t work Fridays – so, that affects an entire weeks work?! I think not.
- low quality oil used, advised and charged for high quality oil
The reply is a great example of the deceptive nature these guys. Do not be fooled.
- Vehicle is now missing several plastic clips pertaining to body and light fixtures
In the past I've always left other auto repair shops with the feeling that I was somehow "taken for a ride." Issues unrelated to the problem I had originally taken my car in for would always pop up. Of course they would also be expensive problems. Superior Care Auto Center is the first place that l felt confident that they did the necessary work and were honest. I will take my car back here again. A good, honest auto repair shop is very hard to find.
Extreme incompetence was displayed with regard to electrical work. These guys "discovered" an electrical fault with regard to tail light - News to me as all electrical was 100% before it hit their shop, but hey, in these situations you are forced to trust – alleged – professionals. The saying “got you by the balls” comes to mind.
Terrible workmanship, extremely dishonest, overcharging seemingly loyal customers. Although it’s all smiles when facing customers, these guys are very much the type mechanics that give the industry a bad name. The simple things seem very difficult for these guys. Stay clear is my advice.
- Broken one-way plastic clips
The people at Superior evidence a professional and courteous attitude. They take the time to explain what they have done to my car and the reason for doing it. Prices seem to be within reason. I have started to take my new second car there, too.
- Incorrect grade of oil used
My response to SCAC's dispute - Why would I lie about this matter? What do I have to gain? The guilt of deceiving people is on you, not me.
I am merely trying to help the greater community. That's what a review service is all about.
To the good people of google:
- Incorrect type of oil filter
Superior Care Auto Center is a US Car Repair based in Brooklyn, New York. Superior Care Auto Center is located at 120 19th St, Brooklyn, NY 11232, USA.
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