Returned my car after a week's rental and they tried to charge me a cleaning fee for general dust and dirt on the car floor which you would expect from a weeks use. After a ten minute argument I ended up just borrowing their Hoover and cleaning it myself, which took all of 2 minutes to do. On top of this they were rude and unfriendly.
They never answer thier phones, but the website had listed that they had cars available for pick up. I called thier office to make sure there was, í was put to for over an hour. Decied to to make the trip down and see in person if they had any available cars for the day the website listed. They said no, you should have called ahead of time. I said í did and was put on hold for over an hour.
Avoid budget and rent cars from Avis or National around the corner, where I have previously had much better experiences
Not exactly the smoothest rental experience I've had. The guy in the office was nice, but I had to wait 10 minutes before the car was brought up. Not sure why the wait, as I was the only one there. When you return the car, you have to drive it down a few levels into a dingy garage, and there's nobody there to take the return. You have to write down the mileage and gas, then return to the office to tell them and return the keys. The only thing that lets you know this is a sheet of paper by where you're supposed to pull in. Not really the best experience for the customer. Still, the car I got was fine, so overall not terrible.
TDLR: a time waster.
Can a little late for pick up and they don't have cars because they send it to another location. What's a reservation for anyways
reserved a car an hour before picked it up with no problems fast and smooth service, also much cheaper prices then everyone around and great service
Budget Car Rental is a US Car Rental based in Brooklyn, New York. Budget Car Rental is located at NY MARIOTT AT BROOKLYN BRIDGE, 333 Adams St, Brooklyn, NY 11201, USA.
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