I waited two days and did not hear back. I called the company, but they were closed (it was a Saturday). Two days later was Labor Day, and they were not in again, but I did re-send my original email. I waited two additional days, and when they did not respond I called again. This time I was told my request should be sent to service@wrhardware. After immediately sending my email, I received a response telling me there is no return allowed for kickplates.
PS - even the sign is sexist: "Toys for Big Boys." No thank you.
Overall, very poor customer service. I would not recommend.
Consistently helpful, convenient, and reasonably priced. I can always get tools from WR with way less hassle than going to home depot, and pay about the same price.
The best. These guys have what you need.
To their credit, I made a mistake when placing my online order, inadvertantly choosing the wrong color kickplate.
The day I received the item I called WR Hardware to let them know about the error. The woman on the phone assured me it would be replaced for the correct color and she told me to email info@wrhardware to receive an RGA number for a return. I did so immediately.
I love this place. It has saved me many times. The staff is always calm and helpful.
This is my neighborhood Hardware store and I frequent it often and have done so for 10 years. I try to overlook that the staff is consistently rude, verging on agro, as well as uninformed (though they'll never admit it and only ever act like you are in the wrong if they don't know what you're asking for). I've also consistently received sexist treatment here. I am a woodworker, sculptor, have worked in construction for years (and could build WR's staff under the table despite my not having a penis). But that doesn't stop these fine fellows from telling me to "call my husband" if I pause to think about what I want. Or snickering at me for asking a question. The last straw was when they told me to use concrete screws on cement board/ tile backer-board and then acted like I was such an idiot, rolling their eyes at each other as I tried to explain to them that that was not what I (or anyone installing cement board) needed. Dudes, can't you just say you don't carry durock/hardiebacker screws, kindly suggest an alternative, or better yet, just say you're not familiar with the product I'm referring to instead of trying to shame me in attempts to cover up your own ignorance.
Devito P Paint & Wallcovering around the corner has many similar products, as does Cheap Charlies next door.
Why was I not told this in the first place? (I would have understood.) Why was I given the wrong email address to write to, and why did no one who was receiving my emails tell me to send it to the other email address? (The email address I was using matched one on the invoice, so I assume it is a working email). Why were they not available on a Saturday or have a voice mail to leave a message?
10 years of rude treatment.
Maybe a staff meeting about company culture and respect is in order. At very least you gentlemen could smile more. Your store is very convenient for me but I'm so done.
Wr Hardware Inc is a US Hardware Store based in Brooklyn, New York. Wr Hardware Inc is located at 720 Manhattan Ave, Brooklyn, NY 11222, USA.
Please contact with Wr Hardware Inc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Wr Hardware Inc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Hardware Store in Brooklyn