The line was long and slow. There was problem with the card reader. All the cashiers were on the phone with tech support.
So I take off my lunch break to pick up three pairs of shoe I ordered online at the Atlantic DSW store in Brooklyn NY and it was a complete waste of my time! I tracked my package to confirm it arrived 2 days in advance. I called 30mins in advance to let them know I was on my to pickup my order. It took me 15mins to get to the location and when I asked the cashier who was free, she told me to ask a staff in isle. When I did, that person shouted she have to check my ID and so I showed it to her. She came back with nothing telling me that they don't have the package. I told her that I tracked it and said the package arrived (4 days ago) and I even called twice to confirm. She was also telling me nonsense that after a week DSW return packages. My package only arrived at the Atlantic DSW location 4 days ago. Her manager want and looked and found the packages. Then I heard her bad mouthing me to other staff. That was it! I returned the all the shoe immediately! The cashier was nice and apologized. I definitely do not recommend this location. I don't write reviews but this warrant one. Nine West here I come - customer service is so much better.
Big selection. But line is a little slow
Decent selection, but the employees don't seem to want to help.
Okay so I ordered a pair of Steve Madden sneakers AT THE STORE. I showed them the blush color shoes and I specifically told the person behind the counter that I wanted these shoes but in OLIVE GREEN. I know they heard me loud in clear because they said “ok olive green.” 5 business days later I receive my package...1. THE SHOES WERE WORN, like ew. 2.They sent me black. I just don’t understand how you get black and olive green mixed up seriously.
Dsw Designer Shoe Warehouse is a US Shoe Store based in Brooklyn, New York. Dsw Designer Shoe Warehouse is located at 139 Flatbush Ave, Brooklyn, NY 11217, USA.
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