They were quick, worked fine, but weren't careful enough, as they broke some of our valuable items and still expected a tip, even though the damage exceeded the 20% tip. One of them tried to get the tip by showing some sentence in the paperwork mentioning 20% tip. Not obligatory.. Sales rep. didn't inform about insurance options, instead included the one that you only get 60 cents per lb. Also I was asked to sign a contract - after the job was finished.. One mover was great at communications and overall customer service, great impression. The damage was too big though. Movers, be more careful, remember about blankets. If you employ Dumbo, it's fine, just move your valuables yourself and leave the Dumbo less valuable stuff to move. Also supervise them and suggest wrapping your furniture with blankets.
The actual movers were good. But they’re SUPER expensive and will charge extra for even the smallest additional item. A one bedroom cost $1500+ for a 1 block move... Also not very accommodating when picking up the bins. Had to go back and move a lot of items myself because the truck was full. Not sure why they couldn’t make a second trip since we were moving 1 block away.
I had a great experience with dumbo. I had a move from New York to South Carolina. They made my move in less than 3 days and handled my items with care. I was not their to receive all my things so my family whom received my shipment did not account for all my boxes leaving one missing. I informed the company and with in less than a day my box was located and on it's way to my location.
Do not use Dumbo moving!! One of their workers, Salvo, dropped my couch on my brand new hardwood floor severely damaging it. It happen right in front of me plus 3 other people and the guy even admitted to it. I immediately took pictures, called Dumbo and followed their drawn out protocol and they refuse to pay me. Now i am out all the repair money. So unprofessional!!! Don’t use them!!!! So many better options out there!
Please save your money and headache... Just a friendly advise... I would give them Zero
Dumbo Moving And Storage Nyc is a US Moving Company based in Brooklyn, New York. Dumbo Moving And Storage Nyc is located at 15 N Oxford St, Brooklyn, NY 11205, USA.
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